TERMS & CONDITIONS
CUSTOMER CARE
We strive to provide excellent customer care and are here to assist you with any queries. Feel free to contact us for any assistance regarding our products or services.
386.575.3391
PRIVACY & SAFETY
At Floyd Cove Daylily Nursery, we value and prioritize the privacy and safety of our customers. We ensure the secure usage, storage, and protection of personal information. Our privacy policy is designed to build trust and loyalty with our customers, ensuring a safe and reliable experience on our website.
RESALE OF NEW INTRODUCTIONS
We do not permit the resale of new Floyd Cove introductions at discounted prices within one year of their release (March to March). We request that you refrain from undercutting our pricing, as this devalues the market for these introductions. Violators will be prohibited from purchasing plants from us in the future. No exceptions will be made.
SUBSTITUTIONS
If you authorize substitutions, we will ensure that any replacements are of equal or greater value. We will never substitute without your prior consent. In the event that we are unable to fulfill your order and no suitable substitution is available, we will issue a refund for the cost of the item. Whenever possible, we will also offer a bonus plant from your substitution list as a gesture of appreciation.
BONUS PLANT
We offer a complimentary bonus plant with every order, excluding Daylily Collections which are already offered at a discount. Our bonus plants typically represent around 20% of the order value, and we believe we provide some of the best bonuses in the industry. To receive a bonus plant, simply provide us with a **reasonable** list of your preferences, and we will do our best to accommodate your request.
We would like to remind customers that selling a bonus plant in the same year it is released is not acceptable. This is treated in the same manner as selling newly introduced varieties, and those who engage in this practice will no longer be eligible for a bonus. Please note that bonus plants will not be included in orders under $50, as it can be challenging to source suitable inventory for smaller orders.
GUARANTEE
At Floyd Cove Nursery, we are committed to providing you with fresh, true-to-name, blooming-size daylilies. For our own introductions, the prices listed are for single fans, though in most cases, you will receive double fans as a courtesy. This is our way of offering extra value to our customers, and we take great pride in the quality of our plants.
However, we ask that our generosity be respected. If you plan to use our plants for resale at a significant discount, particularly in the first year, we ask that you refrain from placing an order with us. We value our relationships with breeders and collectors who appreciate the quality of our plants, and we reserve the right to refuse business to anyone who uses our plants in a way that undermines our efforts. Should we become aware of such activity, often through feedback from our customers, we will no longer be able to fulfill future orders.
If you are not satisfied with the quality of the plants you receive, please do not plant them. Simply return them to us for a full refund. We stand behind the size and condition of our plants, and we want you to be completely satisfied with your purchase. For new introductions, we will send double fans as long as stock allows. When we are down to the last 10 pots of an introduction, we will offer them as single fans. Should this occur, we will notify you to confirm that you wish to proceed with the order.
GENERAL LISTING PLANTS
Our General Listing plants are updated annually. Please note that many of our varieties, particularly those priced between $10 and $25–$35, often sell out quickly, typically by May. To ensure availability, we encourage you to place your orders early. We no longer ship or hold General Listing plants for fall delivery due to their smaller size. We will make efforts to post sold-out listings regularly on our website for your convenience.
CLUB ORDERS
At Floyd Cove, we take great pride in our longstanding support of garden clubs by offering high-quality plants at exceptional values. We are pleased to provide clubs with new introductions, curated collections, or individual plants, and will make every effort to provide multiple fans whenever possible.
For clubs wishing to purchase plants within a specified budget, we are happy to match your dollar amount, effectively doubling the value of your order. Please note that club plants are non-replaceable. We truly appreciate and value our club partnerships!
PAYMENT METHODS
- Credit / Debit Cards
- Venmo
- Check
- Gift Card
- Offline Payments - view our order form